Refund policy
Effective Date: 25 October 2026
This policy applies to all ALAKINI hair care products, including Alakini Herbal Hair Oil and Black Seed Red Onion Hair Oil.
Important: Unboxing Video Required
A clear and continuous unboxing video is mandatory for all claims related to damaged, leaked, defective or incorrect products.
· Start recording before opening the package.
· Record the complete unboxing process without interruption.
· Clearly show the package, shipping label, bottle, seal and any issue with the product (for example a broken bottle, leakage or missing item).
· Keep the original packaging and bottle until your claim has been reviewed.
Claims submitted without a valid unboxing video will not be eligible for replacement.
1. Cancellation Policy
Once an order has been placed, it cannot be cancelled. We dispatch orders within 24 hours, so cancellation requests cannot be accommodated after order confirmation.
2. No Refund Policy
All sales of ALAKINI hair oils are final. We do not offer refunds on Alakini Herbal Hair Oil or Black Seed Red Onion Hair Oil.
Hair oils are personal care products. For hygiene and safety reasons, products cannot be returned or refunded once delivered, whether opened or unopened.
No Refunds Will Be Provided For:
· Change of mind, or opened or used products.
· Personal preference about fragrance, colour, texture or feel of the oil. As our oils are made with natural herbs, slight differences between batches are normal.
· Expected results not being seen. Hair care results differ from person to person.
· Skin reactions where the recommended patch test was not done before use.
· Delays or failed deliveries caused by an incorrect address or contact details.
3. Replacement Only for Damaged or Wrong Products
Instead of a refund, we will send a free replacement only in the following cases:
· The bottle was broken, damaged or leaked during transit.
· The product has a manufacturing defect (for example a faulty cap or spray pump on arrival, or a broken seal).
· The wrong product or quantity was delivered.
Requirements for Replacement
1. A complete and continuous unboxing video recorded from the moment the package is opened.
2. Clear photos or videos showing the damage, leakage, defect or incorrect product.
3. The claim must be submitted within 48 hours of delivery.
Claims submitted after 48 hours of delivery, or without a valid unboxing video, will not be eligible for replacement.
4. Customer Responsibility
Customers are responsible for providing accurate and complete information at the time of purchase, including shipping address, PIN code, phone number and email address. ALAKINI is not responsible for delivery delays, failed deliveries or other issues resulting from incorrect information provided by the customer.
5. Contact for Support
When contacting us about a replacement, please keep ready your Order Number, payment screenshot (if applicable), complete unboxing video and photos/videos of the issue.
Our support team aims to respond within 24–48 business hours.
6. Claim Verification & Final Decision
ALAKINI reserves the right to inspect and verify all claims before approving any replacement. All claims are reviewed based on the evidence provided by the customer.
7. Contact Us
Brand: ALAKINI
Legal Entity: SASDA Enterprises
Website: https://alakini.in
Email: support@alakini.in